Questions, answered.

No — you can book as a guest through the app or website. Creating an account just lets you save trip history and payment details for faster rebooking.

Yes. Add their name and phone number as the passenger during booking — dispatch and your driver will contact them directly.

As far ahead as you like, or as last-minute as right now for on-demand pickups in most locations.

They’re charged at cost and itemised automatically on your tax invoice, so nothing is bundled or hidden.

All major credit and debit cards through the app or booking portal. Corporate accounts can arrange monthly invoicing.

We track your flight automatically and adjust your driver’s arrival to match — no need to call and update us.

You’ll get exact kerbside meeting instructions for your terminal by SMS and in the app once your driver is assigned.

Yes, up to 30 minutes before pickup directly in the app. For bigger changes, message dispatch through our contact form.

Yes, free of charge up to 60 minutes before pickup. Later cancellations may incur a fee to cover the driver’s allocated time.

No — once a driver is confirmed for your trip, that booking is guaranteed. If something on our end changes, we replace the driver, not the trip.