Privacy & Data Retention Policy
Last Updated: August 2025
Airport Transfers 247 Pty Ltd (referred to as AT247) is committed to protecting your privacy and handling personal information in a transparent and responsible manner.
AT247 operates as a booking and connection platform that introduces customers to independent transport providers. We only collect personal information that is reasonably necessary to facilitate bookings, connect customers with drivers, and meet our legal and compliance obligations.
This policy explains what information we collect, how it is used, how long it is retained, and the rights available to you. This policy complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and recognises relevant international privacy standards, including GDPR where applicable.
1. Information We Collect
We may collect the following categories of personal information:
- Name and contact details, including email address
- Booking and trip information, including pickup and drop-off locations, dates, and times
- Payment-related information processed via secure third-party payment providers
- Communications sent to AT247 via email
- Any information you voluntarily provide when making a booking or enquiry
If you use the AT247 website or booking platform, we may also collect limited technical information such as:
- IP address and browser type
- Device and usage data required for platform functionality
AT247 does not collect unnecessary, sensitive, or intrusive personal information.
2. How We Use Your Information
Personal information is used solely to:
- Facilitate and manage booking requests
- Connect customers with independent drivers
- Communicate booking confirmations, updates, and administrative notices via email
- Process payments securely
- Improve platform performance and user experience
- Meet legal, taxation, and regulatory requirements
AT247 does not provide transport services and does not use personal information to manage or control the performance of drivers.
AT247 does not sell, rent, or trade personal information to third parties.
3. Data Retention
- Booking and transaction records are retained for up to seven years to comply with taxation and legal obligations
- Customer accounts remain active unless closure is requested
- Upon account closure, non-essential personal data is deleted where legally permissible
- Technical and usage data is retained only for as long as reasonably required for system integrity and security
4. Sharing of Information
Personal information may be shared only where reasonably necessary, including:
- With independent drivers for the purpose of fulfilling a specific booking
- With secure third-party payment processors
- With technology service providers supporting platform operations
- With regulators or authorities where required by law
Where information is handled by service providers located outside Australia, AT247 takes reasonable steps to ensure appropriate privacy safeguards are in place.
5. Security
AT247 applies reasonable administrative, technical, and organisational safeguards to protect personal information against loss, misuse, unauthorised access, or disclosure.
Access to personal information is restricted to authorised personnel and service providers strictly on a need-to-know basis.
As AT247 does not provide phone-based services, personal phone numbers are not used as a primary method of customer communication.
6. Your Rights
You have the right to:
- Request access to personal information held about you
- Request correction of inaccurate or outdated information
- Request deletion of personal information, subject to legal retention requirements
- Opt out of marketing communications at any time
All privacy-related requests must be submitted in writing via email.
Contact details:
Email: support@airporttransfers247.com.au
7. Direct Marketing
AT247 may send service-related or promotional emails only where you have opted in or where permitted by law.
You may unsubscribe from marketing communications at any time by using the unsubscribe link provided in emails.
8. Complaints
If you believe your privacy has been compromised, you may lodge a complaint by contacting AT247 via email.
Email: support@airporttransfers247.com.au
AT247 will acknowledge privacy complaints within a reasonable timeframe and will aim to resolve complaints promptly and fairly.
9. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in law, technology, or business operations.
The most current version will be made available on the AT247 website.
Summary
- AT247 collects only information necessary to facilitate bookings and platform operations
- Personal information is never sold or rented
- Data is retained only as long as required by law or operational necessity
- All customer contact with AT247 is conducted via email
- Customers remain in control of their personal information at all times
Airport Transfers 247 is committed to maintaining trust, transparency, and compliance in the handling of personal information.
